Last Updated: November 28, 2023

Terms and Conditions

1. Acceptance of Terms and Conditions
"Welcome to Promise Jewelry. Your access to and use of our website signifies your agreement to these Terms and Conditions. If at any point you do not agree to any part of these terms, please discontinue the use of our site. These Terms govern your use of the website and any services we offer through it."

2. About Us
"Promise Jewelry, (5023533 ONTARIO LIMITED) headquartered in Canada, prides itself on delivering high-quality, ethically sourced jewelry. Our mission extends beyond commerce; we strive to forge meaningful and enduring connections through the artistry of exquisite jewelry. Each piece tells a story, crafted to add a touch of elegance and meaning to your life."

3. Privacy Policy
"Your privacy is paramount to us. Our Privacy Policy, which complements these Terms, outlines how we handle the personal information you share with us. It details our practices regarding data collection, usage, and protection. We encourage you to review it thoroughly to understand our approach to safeguarding your personal data."

4. Product Descriptions and Images
"At Promise Jewelry, we endeavor to present the most accurate and up-to-date descriptions and images of our products. Please note, however, that these are intended for illustrative purposes only. Due to variations in device displays, lighting, and handcrafted nature of our products, the actual items may have minor differences. We aim to capture the essence of each piece, but slight variations are a part of their unique charm."

5. User Accounts
"Creating a user account on our website allows you to enjoy a personalized shopping experience. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. We prioritize security, but it's crucial that you protect your account information. Should any unauthorized use of your account occur, please notify us immediately. We reserve the right to suspend or terminate accounts if we observe any breach of our Terms and Conditions."

6. Communication
"As part of our commitment to keeping you informed, we may send you emails, newsletters, and other communications. These are designed to enhance your Promise Jewelry experience, offering updates, promotions, and helpful information. You have full control over these communications and can opt-out at any time using the unsubscribe link provided in our emails."

7. Cookies and Tracking
"Our website uses cookies and similar tracking technologies to personalize and improve your browsing experience. These technologies help us understand user preferences, improve site functionality, and provide tailored content. Your use of our website indicates consent to our use of these technologies, but you can manage your preferences through your browser settings."

8. Community Guidelines
"Engagement and interaction are encouraged on our website through user-generated content such as product reviews and comments. To ensure a respectful and positive environment, we have established community guidelines. Content that is offensive, harmful, or violates these guidelines may be removed or edited. We encourage constructive and honest feedback while maintaining a respectful community space."

9. Disclaimer of Warranties
"Promise Jewelry prides itself on providing quality products and accurate information. However, we disclaim all warranties, express or implied, regarding the completeness, accuracy, reliability, or suitability of any information, products, or related graphics on our website. This disclaimer does not affect your statutory consumer rights."

10. Changes to Terms and Conditions
"Please regularly review these Terms and Conditions for updates, as they may change from time to time. Your continued use of our website signifies your acceptance of any revised terms."

11. Consumer Rights
"Your consumer rights vary depending on your jurisdiction. These may include rights related to returns, refunds, and product warranties. We respect these rights and aim to comply with local laws and regulations. Please review the consumer rights applicable in your area for more information."

12. Age Restrictions
"Users must meet certain age requirements, as stipulated by law, to use our website and purchase our products. By engaging with our website, you confirm that you meet these minimum age requirements, ensuring compliance with legal age restrictions."

13. International Sales
"For our international customers, please be aware that orders may be subject to additional customs fees, duties, taxes, or other charges upon entry into your country. These additional costs are the responsibility of the customer. We recommend familiarizing yourself with your country's import regulations prior to ordering."

14. Reviews and Testimonials
"Customer reviews and testimonials are a valued part of our community. When you submit a review or testimonial, you give us permission to potentially feature it on our website. We reserve the right to moderate these for appropriateness and relevance, ensuring they reflect genuine customer experiences."

15. Termination of Services
"We reserve the right to terminate or suspend access to our website and services for any user who violates these Terms and Conditions or engages in behavior deemed inappropriate or harmful. This action can be taken at our discretion to maintain the integrity and safety of our website."

16. Cancellation of Orders
"In certain situations, we may need to cancel orders, including but not limited to stock issues, pricing errors, or suspected fraudulent activity. If your order is canceled, we will notify you promptly and process a refund if payment has been made. Our commitment is to ensure fairness and transparency in such instances."

17. Limitation of Liability
"Our liability is strictly limited to the fullest extent permitted by law. In no event will Promise Jewelry, including its officers, directors, employees, agents, and affiliates, be liable for any indirect, consequential, or incidental damages, such as lost profits or lost data, arising from your use of our products or website. This limitation applies to all claims, whether based on warranty, contract, tort, or any other legal theory, and even if we are advised of the possibility of such damages. The maximum amount we are liable for, under any circumstances, will be limited to the purchase price you paid for the products."

18. Indemnification
"By using our products or website, you agree to indemnify and hold harmless Promise Jewelry and its associates from any claims, liabilities, damages, or expenses, including reasonable attorneys' fees, arising from your use or misuse of our products, your breach of these Terms and Conditions, or any infringement of third-party rights through your actions."

19. Governing Law and Jurisdiction
"These Terms and Conditions are governed by and interpreted in accordance with the laws of Canada and the province of Ontario. For any legal disputes arising under these Terms and Conditions, exclusive jurisdiction resides in the courts of Ontario, Canada. You agree to submit to the personal jurisdiction of these courts for the resolution of any disputes."

20. Dispute Resolution
"In the interest of resolving disputes between you and Promise Jewelry in the most expedient and cost-effective manner, you and Promise Jewelry agree to first attempt to resolve any dispute informally for at least 30 days before initiating any court or arbitration proceedings. Such informal negotiations will commence upon written notice. If necessary, disputes that cannot be resolved informally may be resolved through binding mediation or arbitration, as an alternative to court action."

21. Force Majeure
"Promise Jewelry is not liable for any failure to perform its obligations where such failure is as a result of Acts of Nature (including fire, flood, earthquake, storm, hurricane, or other natural disasters), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power, or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout, or interruption or failure of electricity or telephone service."

22. Product Warranty
"Our products come with a warranty that covers defects in materials and workmanship for a specified period from the date of purchase. This warranty does not cover damages caused by accidents, misuse, or normal wear and tear. For warranty claims, customers should contact our customer service with proof of purchase and a description of the issue."

23. User-Generated Content
"We welcome and encourage user-generated content such as product reviews and comments. However, we reserve the right to monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party's intellectual property or these Terms and Conditions."

24. Third-Party Websites
"Our Website may include links to third-party websites. These links are provided for your convenience to access additional information. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that Promise Jewelry shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services."

25. Modification of Products and Services
"Promise Jewelry continuously strives to improve its offerings. We reserve the right to modify, suspend, or discontinue any part of our products or services at any time without notice. We are not liable to you or to any third party for any modification, price change, suspension, or discontinuance of the service."

26. Account Termination/Suspension
"Promise Jewelry reserves the right to suspend or terminate your account and access to our website and services if you are found to be in breach of these Terms and Conditions. Such actions will be taken at our sole discretion and without prior notice, though we will strive to provide a reasonable explanation for our decision."

27. Data Retention and Deletion
"We adhere to strict data retention policies to protect your personal information. Upon request, we can provide details about how we store and handle your data, and under certain conditions, you may request the deletion of your personal data, in accordance with applicable laws."

28. Export Control
"Products and services offered by Promise Jewelry are subject to Canadian export control laws and regulations. By purchasing from us, you agree to comply with all applicable laws regarding the export, re-export, and import of our products."

29. Severability
"If any provision of these Terms and Conditions is deemed invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect. Such invalid provision shall be replaced with a valid one that most closely achieves the effect of the original provision."

30. No Waiver
"The failure of Promise Jewelry to enforce any right or provision of these Terms and Conditions will not be deemed a waiver of such right or provision. Any waiver of any provision will only be effective if in writing and signed by a duly authorized representative of Promise Jewelry."

31. Entire Agreement
"These Terms and Conditions, together with our Privacy Policy and any amendments or additional agreements you may enter into with Promise Jewelry, shall constitute the entire agreement between you and Promise Jewelry. These supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and Promise Jewelry."

32. Changes to Terms and Conditions
"Promise Jewelry reserves the right, at our sole discretion, to modify or replace these Terms and Conditions at any time. Changes will become effective immediately upon posting to our website. We encourage you to review these Terms periodically for any updates or changes."

33. Contact Information
"For any questions or concerns about these Terms and Conditions, or our products and services, please contact us using the information provided on our website."

"Thank you for choosing Promise Jewelry. We are committed to providing you with exceptional jewelry and service."