Shipping Policy

Processing Time:

• All orders from Promise Jewelry undergo a meticulous quality assurance process to ensure that you receive only the finest products. This process can take between 5 to 20 business days after your purchase. We appreciate your patience and guarantee that it will be worth the wait. In stock jewelry will have a significantly shorter shipping time usually shipped within 10 days. If you are in a rush don't hesitate to reach out and well do our best to meat your timeline. 

Shipping Method:

• Once your order has passed our quality assurance checks, it will be shipped via FedEx Priority, Ups Express, or Canada Post Priority . This ensures a quick and secure delivery to your doorstep.

Shipping Insurance:

• For your peace of mind, all shipments from Promise Jewelry are fully insured. This means, in the rare event that your package is lost or damaged during transit, you are covered.

Tracking:

• As soon as your order is dispatched, we will send you a shipment confirmation email with the tracking number. You can use this number to track your package in real time.
  
  
  

Returns Policy

Return Eligibility:

• We stand by the quality of our products. However, if you are not completely satisfied with your purchase, you can return it within 21 days from the date of receipt.

Condition:

• Items returned must be in their original condition, unused, and accompanied by the original packaging and documentation.

Return Process:

1. Contact our Customer Service team to initiate the return process.
2. Securely pack the item(s) you wish to return in the original packaging.
3. Send your return using a traceable and insured shipping method. Promise Jewelry is not responsible for returns lost or damaged in transit.
4. Once we receive and inspect the returned product, we will process your return or exchange.

Refunds:

• Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.

Return Shipping:

• The customer is responsible for the return shipping costs unless the product is defective or an error occurred when shipping out the original order.

Exchanges:

• Exchanges are subject to product availability. If the product is not available, we will process a refund.

Non-returnable items:

• Customized or engraved jewelry cannot be returned or exchanged, unless there is a manufacturing defect.

Contact:

• For any questions or concerns related to shipping or returns, please contact our Customer Service team. We are here to assist you and ensure a smooth shopping experience.